Zomato Bars AI-Generated Food Images After Surge In Customer Complaints

Zomato Bars AI-Generated Food Images After Surge In Customer Complaints

It has been receiving lower ratings and demands for refunds

Deepinder Goyal, the CEO of the food delivery company Zomato has stated that they "will actively start removing" the artificial intelligence (AI)-generated images of dishes from restaurant menus, after receiving several customers’ complaints.

In a post on the social media platform X, Goyal stated, "At Zomato, we use various forms of AI, to make our workflows efficient. However, one place where we strongly discourage the use of AI is images for dishes on restaurant menus. AI-generated food/dish images are misleading, and we have received numerous customer complaints. Customers say that this leads to a breach of trust. It results in higher complaints, refunds and lower ratings."

Goyal added, "We urge our restaurant partners to avoid using AI for dish images in restaurant menus from now onwards. We will remove such images from menus by month end. We will stop accepting Al-generated dish images while detecting them using automation.”

The Zomato official’s post further read, "Restaurant owners, if you have not yet invested in real food shots for your menu, please reach out to our catalog support team.”

Meanwhile, the company has been in talks with the fintech company Paytm to acquire movies and events business.