Health Communication, Information and Education

a form of health promotion for those seeking information about a healthy lifestyle, diet, information on sports and body fitness, information related to COVID-19, and other health information. The guidelines also emphasize that these consultation services can be provided not only by doctors, but also by other health workers in accordance with their respective competencies.

Health services provided by doctors, consisting of:

(a) Online history taking, which covers presenting complaints, accompanying complaints, history of the current illness, ther disease or risk factors, family information and other relevant information that doctors ask patients/families to provide;

(b) Physical examination by audio visual means;

(c) Providing recommendations or advise needed based on the result of the supporting examination and/or certain physical examinations. Supporting examinations may be carried out by the patient using the patient's own resources or based on a recommendation from the previous supporting examination on the doctor's instructions. Recommendations or advise may be in the form of further medical examinations at Health Service Facilities;

(d) Diagnosis, made based on the results of examinations, which are mostly obtained from the history taking, certain physical examinations or any additional examinations;

(e) Management and treatment of patients, carried out based on the diagnosis, which includes non-pharmacological and pharmacological management and medical action for the patient or the family according to the medical needs of the patient. In the event that action requires medical action or further management, it is advisable for the patient to have a follow up checkup at health services facilities;

(f) Prescribing medication and/or medical equipment for the patient in accordance with the diagnosis. The doctor or dentist may issue the prescription electronically in accordance with the prevailing regulations except in the case of any type of narcotics and psychotropics, drug injections (except insulin for personal use) and birth control implants; and

(g) Issuing a reference letter for further examination or action at a laboratory and/or Health Services Facility depending on the treatment of the patient.

Supporting Examination

Laboratory examination through telemedicine, either at the request of the doctor at the health services facility or at the request of the patient himself by means of patient visits to a medical laboratory or other health services facility that has medical laboratory services, or by visits of medical laboratory personnel to the patient (home visit) for taking samples. In the event that the medical laboratory services or medical laboratory personnel performs a COVID-19 examination, it must be designated as a COVID-19 laboratory according to the prevailing laws and regulations.

Telepharmacy Service

(a) Electronic prescription services are carried out by pharmacists with reference to pharmaceutical service standards in accordance with the provisions of laws and regulations.

(b) Pharmacists communicate with prescribing doctors to confirm or provide recommendations that may lead to changes to electronic prescriptions.

(c) Pharmaceutical preparations, medical devices, medical consumables, and/or health supplements prepared based on electronic prescriptions may be delivered to patients/patient families at pharmaceutical service facilities, or through delivery of pharmaceutical preparations, medical devices, medical consumables, and/or health supplements.