Zendesk Welcomes Shana Simmons As Chief Legal Officer

Zendesk Welcomes Shana Simmons As Chief Legal Officer

For the past three years she was serving at Everlaw

United States customer service tech provider Zendesk has filled its top legal position by hiring Shana Simmons as its chief legal officer. After the departure of general counsel Shanti Ariker in September last, the spot had been vacant.

Simmons will oversee the company’s legal functions and help support its strategy initiatives and corporate governance.

On her addition to the firm, Tom Eggemeier, the CEO of Zendesk remarked, “The CX industry is undergoing a fundamental transformation as the next-generation technology like AI becomes essential for meeting customer demands. Simmons’ insights and expertise will help us navigate the complexities of a rapidly changing marketplace. Her leadership will ensure our products are built responsibly and uphold our core values of trust, transparency and a commitment to our customers’ best interests.”

Simmons had spent two years as an associate at Cleary Gottlieb Steen & Hamilton in New York and London. Later, she worked as a senior counsel and head of cloud go-to-market legal at Google. Until recently, she was serving as the chief legal officer at legal-tech business Everlaw.

On her joining, Simmons added, “I’ve watched Zendesk’s evolution and can’t think of a more pivotal time to join an industry-leading company focused on doing the right thing by all stakeholders. Legal strategy is important to every aspect of business, especially as we continue to lay a solid foundation for the use of AI in enhancing customer experiences.”

San Francisco-based Zendesk provides customer service software to help businesses improve their customer experience. Founded in Denmark in 2007, in 2009, the company moved to the US.