Linklaters Assisted GBL Create Global CX Leader with $4.8 Billion Webhelp-Concentrix Deal

Linklaters Assisted GBL Create Global CX Leader with $4.8 Billion Webhelp-Concentrix Deal

Linklaters has acted as Financial Regulatory Counsel to Groupe Bruxelles Lambert (GBL) on the successful completion of the $4.8 billion combination of Webhelp and Concentrix. This combination further positions Webhelp and Concentrix as a global provider of customer experience (CX).

As the majority shareholder of Webhelp since 2019, this combination positions GBL as the largest shareholder of the combined company, a leader in CX services and technologies with an expanded range of generative AI solutions, digital capabilities, and high-value services.

Webhelp, a French payment institution specialising in sales, marketing, and payment services, is a recognised leader in CX solutions and technology across 58 countries.

Concentrix is a Nasdaq-listed global leader in CX solutions and technology, with operations in 40 countries across six continents.

GBL is a long-established investment holding company listed on Euronext Brussels for over 60 years. A leading and active investor in Europe, GBL focuses on long-term value creation with the support of a stable family shareholder base.

Linklaters advised GBL on the financial regulatory aspects of the transaction in Europe and the UK, and GBL and Concentrix on the financial regulatory aspects of the transaction in other non-EEA jurisdictions (North America, South America, Africa, and Asia).

The Linklaters multijurisdictional regulatory team was led by Paris partner Ngoc-Hong Ma, with associates Emilie Rochat and Anna Petrusa; London counsel Jean Price and associates Grace Megroz and Krishan Sood; and Amsterdam partner Bas Jennen and associate Jan-Jouke van der Meer.